



Frequently Asked Questions
Can I change or cancel my order after purchasing?
As soon as we receive your order, we will begin processing it immediately. If you wish to make changes to your order, please contact us as soon as possible. While we cannot guarantee that changes will still be possible, we will do our best to assist you.
How long will it take for my order to be delivered?
Your order will be processed within 5 business days. Delivery time is 5 business days. The estimated total delivery time is therefore 10 business days.
Can I return my order?
As many of our products are personalized and custom-made jewelry, returns or refunds for personalized items due to dissatisfaction are unfortunately excluded. For non-personalized products, the statutory right of withdrawal applies. These can be returned within 14 days of receipt of the order, provided they are unworn and in their original condition.
What Our Customers Say
Emma
The bracelet arrived faster than expected and the quality really surprised me.
Lea
I ordered the necklace for my mom, and she hasn't taken it off since.
Hannah
At first, I was skeptical if the letter would look good, but it appears very elegant and the stone fits perfectly with it.


