Frequently Asked Questions
Jewelry
What material is the jewelry made of?
Our jewelry is made of high-quality 316 stainless steel and finished with genuine gold plating. This makes it waterproof, tarnish-proof, and long-lasting. Depending on the design, some pieces of jewelry also contain rhinestones or zircons.
Is there different sizing for the jewelry?
Some of our jewelry pieces are available in different sizes. Some products are also adjustable in size and can be individually adapted. Please pay attention to the selected size on the product page before purchasing.
Order and Payment
Why was my payment declined?
Payment errors can occur due to incorrect information, insufficient funds, or faulty security settings. Try using a different payment method or contact your bank.
Will I receive an order confirmation?
After placing your order, you will immediately receive a confirmation email. Please also check your spam folder. If you have not received an order confirmation, please contact our customer service.
Can I still change or cancel my order after purchasing?
Once we receive your order, we will begin processing it immediately. If you wish to make changes to your order, please contact us as soon as possible. While we cannot guarantee that changes are still possible, we will do our best to assist you.
Shipping & Delivery
How long will it take for my order to be delivered?
Your order will be processed within 5 business days. Delivery time is 5 business days. The estimated total delivery time is therefore 10 business days.
How much is shipping?
Shipping is free for all orders.
Can I track my order?
Once your item has shipped, you will receive a tracking number via email, which you can use to track your order at any time.
Returns and Refunds
Can I return my order?
Since many of our products are personalized and custom-made pieces of jewelry, returns or refunds for personalized items due to dislike are unfortunately excluded. For non-personalized products, the statutory right of withdrawal applies. These can be returned within 14 days of receipt of the order, provided they are unworn and in their original condition.
What should I do if I receive a damaged or incorrect product?
Should your item arrive damaged, faulty, or incorrectly delivered, please contact us at info@amouravienna.com after receiving your order and send us a photo of the item. In such cases, we will gladly offer you a replacement or a suitable solution.
Account and Customer Service
Do I need an account to place an order?
No, you can easily complete your order as a guest.
How can I contact customer service?
You can reach our customer service by email at info@amouravienna.com or via our contact form on the website. We aim to respond to you within 24 hours.